“I’m on the bus at the moment, can you call me back?” Mandy[1] was homeless and when she left a message on the clothing bank’s answer phone she was clearly desperate for help. It seemed strange then that she wanted now to postpone a conversation. The penny always seems to make the loudest noise when its drop is slowest. “Would you like to speak to Rebecca, one of our other volunteers?” I belatedly asked in an embarrassed fluster. “Oh yes please!” I handed the phone to Rebecca and retreated to the back of the chapel where all our clothing stock is stored. I started to sort some clothes donations into…